Paypal handles all the payment details itself and they are not handed over to the seller. All the possible protection and measures are taken to ensure that all the payment details are safe, secured and confidential to the Paypal only. The payment of order is not forwarded to the seller until the buyer confirms his/her satisfaction for the received order.
The entire orders and payments take place on TradeDirectory.com go through PayPal's purchase flow. Having PayPal's purchasing process is necessary for many reasons some of them are stated as below:
Here are described some useful tips for our valued buyers while purchasing safely on TradeDirectory.com:
Does TradeDirectory.com's escrow service needs any payment or charges to be used?
No, there are no extra charges required to use this escrow service. This is by default provided to every buyer registered on TradeDirectory.com.
How does TradeDirectory.com's escrow purchasing process works and why is it important for a buyer to know?
Escrow generally means intervention of a third party TradeDirectory.com serves as a third party between buyers and sellers to give the most of protection to the buyers. It works in a very simple and understandable way, when a buyer puts an order the payment of that order is kept with TradeDirectory.com in an escrow account. The payment is not forwarded to the seller until the buyer is satisfied with the received items and has given the positive feedback. Having this escrow purchasing process is necessary for many reasons some of them are stated as below:
In which situations a buyer is allowed to apply for refund or return?
Can a Buyer Ask for refund or return if he/she is not satisfied with the quality?
Yes a buyer can ask for refund or return if he/she is not satisfied with the quality of received products. In this situation TradeDirectory.com will work as an intermediate to decide whether a partial or full refund will be issued to the buyer only when the issue is not solved between the seller and buyer directly.
Can a buyer return the product to the seller simply because he/she has changed the mind for the order?
Yes a buyer can return the product to the seller if he/she has simply changed the mind for the order. In this situation the buyer needs to return the order within the decided return time between both the parties and the buyer will be responsible for any international shipping and returning cost of the order. It is strongly recommended to discuss the seller's return policy prior placing and finalizing the order to avoid any future inconvenience.
After placing an order, in how much time a buyer is allowed to request for return & refund?
The time allowed requesting for a return and refund to the buyer greatly depend on the reasons of asking return & refund along with the type of product for which return & refund is requested and the shipping method used for shipping the order.
For all the non-electronic items return & refund requested strictly on concerns in the quality of products the buyer can ask for return & refund request up to 90 days after placing the order. While for electronic items the permitted time duration is up to 30 days after placing the order.
For the products and items, which have never been received the return & refund can be requested up to 60 days after placing the order. Return & refund requests for all the other reasons like wrong product, damaged during shipment or product not matching as per description etc. can be asked up to 7 days after the confirmation of the delivery.
Can a buyer ask for refund even after confirming on the tracking page that the order is complete?
Yes, order completion confirmation does not affect the buyer to apply for the refund or return if all the other criteria of return & refund are fulfilled.
How can a buyer apply for a return & refund?
The buyer needs to sign in to the TradeDirectory.com's account and find the order for which he/she wants refund or return. After that the buyer will need to click on the option available in front of that order "Return & Refund".
If in any situation if the buyer and seller cannot reach any agreement between them, the buyer can ask TradeDirectory.com to intervene and solve the situation according to the Mediation & Arbitration Policy of the website.
How long it takes to approve and process the return & refund request from the buyer once it has been submitted?
It is difficult to give an accurate time span because the reason and complexity of the requests from buyers vary greatly. It also depends on how long it takes to gather all the evidences and information required to solve the issue. The process may take from several days to several weeks. TradeDirectory.com will ensure at each point to make this process hassle free and as efficient as possible for our valuable buyers.
How long it takes if the buyer's request of refund has been approved by TradeDirectory.com's resolution center?
Once, the request has been approved the funds are immediately transferred to the buyer's account by TradeDirectory.com. Somehow the payment method which has been originally used to pay for the order can affect the time it takes to transfer the refund.
Can the return & refund issues be solved among the buyer and seller directly or is it must to involve TradeDirectory.com in solving the problem?
It is recommended to consult the seller directly and reach a certain agreement but if there is no possible way left for a buyer to reach an agreement with the seller then TradeDirectory.com will be obliged to intervene and solve the issues.
Does a buyer need to send back the order to the seller in case if the refund & return request has been approved?
It depends on the seller and the product in the very first place. Generally, if the shipping cost of the order is way more than the price of the order then the buyer is not asked to ship back the products.
It is strongly recommended to contact the seller directly or TradeDirectory.com for any such situation separately.
Does a buyer need to pay for the shipping cost for the returned products if the request for return & refund has been approved?
It depends on the reason why a buyer has applied for the refund & return. If the refund & return has been asked for the 100% guarantee category products then the seller will be responsible for paying the shipping cost.
If buyer has simply changed his/her mind to not keeping the order than it will be the buyer's responsibility to pay for the shipping cost.
For all the other reasons than the above stated TradeDirectory.com will be responsible to decide who will pay for the shipping cost depending up on the different situations.
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