We offer a hassle free returns policy at Spellsports. If you would like to return your item you may do so within 30 days from date of purchase. Please send any returns using a recorded delivery service so a signature may be obtained upon safe receipt as we cannot be held liable for any returns lost or damaged during transit.
The return address is: D-fyne, 54 Houghton Way, St. Johns Precinct, Merseyside, Liverpool, L1 1LW, UK.
Please enclose your ebay user ID name and item number inside the return package to verify details so we can contact you upon safe receipt.
If a refund is preferred, a refund will be issued within 3 days of receipt of returned item - if for any reason you have not received your refund after 3 days please contact us as promptly as possible, so we can look into the matter.
If you would like an exchange of your purchased item, and the required size is available in stock, we will post out the exchange upon receipt of any incurring additional costs - these include p&p costs for return or differences in total outstanding. Please ensure all returns are sent in their original condition as; unworn, in the original box, intact with all tags & packaging - otherwise refunds maybe delayed.
If an incorrect item has been received - we sincerely apologise for any inconvenience caused to you by this. Please contact us at the earliest convenience to notify us about this so we can rectify this error. In this instance, all postage costs will be refunded back to the buyer upon receipt of the return and the correct item will be posted out promptly.
If an item has been received that is faulty or marked in any way we must be notified within 48 hours of receipt of the item so we can look into the matter. The item must be in the same condition as sent. If the item is to be returned - all the above conditions of our returns policy must be fulfilled. If the returned item has been used or been received beyond the 14 days return date we will notify the supplier about the situation. In these circumstances, please note the suppliers decision will be final upon the resolution of the case. If an item has been returned back to us as undelivered or the registered address is incorrect, we will post the item out again upon receipt of additional postage costs.
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We use Royal Mail to deliver our items and offer a variety of services to cater for everyone's demands. The range of services available include Royal Mail tracked 48; which delivers within 2-3 working days, Royal Mail tracked 24; which takes 1-2 working days for delivery, and Royal Mail Special Next Day.
Please select the postage service option of Royal Mail Special Next day for guaranteed Next Day delivery. Cut off deadline for next day delivery is 2.30pm and orders received on Friday will be shipped out on Monday.
We also post orders out by Royal Mail International Signed For. This service can vary depending on the postal service and the customs policy for each country. A signature is required upon delivery. If a delivery was attempted and you was unavailable, at the time, it is your responsibility to collect the order from the post office, or the item will be returned back to us.
please note, Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyers responsibility. Please check with your country's custom office to determine what these additional costs will be prior to bidding or buying.